El Paso as a Call Center Destination
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TMCnews
[March 24, 2006]

El Paso as a Call Center Destination

Editorial Director,
Customer Inter@ction Solutions magazine
 
El Paso is hot, but you knew that already, particularly if you've been there in the summer. El Paso is hot in the call center sense. The Texas city is showing signs of becoming a call center site location hot spot. Hard on the heels of West's recent announcement that it will be adding 700 employees to its two existing El Paso call centers in the next two months, ACS has recently opened an El Paso call center of its own.


 
Dallas-based outsourced customer care provider Affiliated Computer Services, Inc. (ACS) has opened a new 52,000-square-foot call center that today employs 539 agents, a number which is well ahead of the company's projections of 500 agents by the end of 2006. The company expects to hire approximately 200 more people by the summer of this years.


 
ACS is the number one domestic inbound company on Customer Interaction Solutions' 21st annual Top 50 list. The company placed at number 23 on the Top 50 outbound list.
 
The center, located at 1390 Don Haskins, was first opened on February 20th. The center was opened with the intent that it will handle about half a million technical support calls per month from customers of one of ACS' largest clients, Sprint (News - Alert) Nextel Corp., which attended the February 20th opening celebration of the call center.
 
El Paso is considered an ideal location for call centers at the moment because of its very large bilingual (English and Spanish) labor pool, low labor costs, facility availability and the fact that the area is as of yet not saturated with call centers, a situation that leads to high levels of "job-jumping" among call center employees.
 
ACS's Web site may be viewed at www.acs-inc.com.

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